Shipping policy
Shipping and Expedition Policy
Processing Time
Orders are typically processed and shipped within 5 business days of receiving your payment. We strive to fulfill orders as quickly as possible, but please allow for additional processing time during peak seasons or promotional periods.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options to accommodate your needs. The shipping rates are based on the weight of your order and the destination.
Domestic Shipping
We offer standard and expedited shipping options for domestic orders. Standard shipping typically takes 9 to 12 business days to arrive after shipment, while expedited shipping takes approximately 12 to 20 business days.
International Shipping
We ship to selected countries internationally. International shipping rates and delivery times vary depending on the destination and shipping method chosen at checkout. Please note that international orders may be subject to customs fees, import taxes, and duties upon arrival in the destination country. These charges are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on our website or directly on the carrier's website.
Lost or Stolen Packages
VWB is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Incomplete or Incorrect Address
Please ensure that the shipping address provided is correct and complete. VWB is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipment costs.
Shipping Restrictions
We comply with all national and international shipping regulations and restrictions. Some items may be restricted for shipment to certain locations due to legal restrictions or logistical limitations. If we are unable to ship your order, we will notify you promptly.
Contact Us
If you have any questions about our shipping policy, please contact us at vwbstore@outlook.fr