Refund policy
Refund & Return Policy
At VWB, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, the item must:
- Be unused, unworn, and unwashed.
- Be in its original condition with all original packaging.
- Be free from stains, odors, pet hair, or any signs of use.
- Include proof of purchase.
Before returning any item, please contact us at vwbstore@outlook.fr to request a Return Authorization. Returns sent without prior authorization may not be accepted.
Please do not send your return directly to the manufacturer.
Custom & Made-to-Order Products
Many of our products are made specifically for you after your order is placed.
Because of this, we cannot accept returns or exchanges for:
- Incorrect size ordered by the customer.
- Change of mind.
- Buyer’s remorse.
- Color or design preference after purchase.
Please review product descriptions and sizing charts carefully before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at vwbstore@outlook.fr.
Please include:
- Your order number.
- A description of the issue.
- Clear photos showing the product and the problem.
Once verified, we’ll gladly replace the item or issue a full refund at no additional cost to you.
Refunds
Once your return has been received and inspected, we’ll notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
Original shipping charges are non-refundable.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
If you qualify for an exchange, please contact us at vwbstore@outlook.fr.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Shipping charges are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We cannot guarantee that we will receive your returned item.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order.
If an order is returned because of an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the package.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank.
If you’ve completed these steps and still haven’t received your refund, please contact us at vwbstore@outlook.fr.
Sale Items
Items marked as Sale, Clearance, or Final Sale are not eligible for refunds unless they arrive damaged, defective, or incorrect.
Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Personalized or custom-made products.
- Final Sale or Clearance items.
- Digital products (if applicable).
Gifts
If an item was marked as a gift and shipped directly to you, you’ll receive a store gift credit for the value of the returned item once it has been received and approved.
If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.
Contact Us
If you have any questions regarding your order, returns, or refunds, please contact us:
Email: vwbstore@outlook.fr
We aim to respond to all inquiries within 1–2 business days.